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KK1621's avatar
KK1621
New member | Level 2
2 years ago

Cancelled free trial but it was supposed to downgrade when the trial period was over

Hi, My free trial was supposed to end 2/26/23 but when I cancelled today, it automatically downgraded my account back to Basic.  I used a credit card and per your website, it says it would not down...
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  • Walter's avatar
    Walter
    2 years ago

    Hey KK1621, thanks for joining our Community and sorry to hear about this.

     

    I'm afraid we won't be able to re-instate your trial from our end. Have you considered opening a new Dropbox account with another email address of yours and starting a new trial?

     

    Do you remember the exact steps you followed to cancel it in the first place by the way?

     

    Keep me posted with any updates!

KimberlyPhillips 's avatar
KimberlyPhillips
New member | Level 2
2 years ago
I would like to cancel my free trial

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