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Forum Discussion

Nicholas Contey's avatar
Nicholas Contey
Explorer | Level 4
3 years ago

Cancel Subscription

Hi:    We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
cancellations
Refunds
  • Walter's avatar
    Walter
    3 years ago
    Hi Nicholas Contey, sorry to hear you're having issues with this.

    Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?

    Thanks!
ahubbard's avatar
ahubbard
New member | Level 2
3 years ago

Hello, the person listed as our Admin is no longer with the company. A renewal charge recently came through that needs to be refunded and I need to delete the account/cancel the subscription.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    You need to contact support for assistance via www.dropbox.com/support. Note that refunds are not usually issued unless there is a legal reason why they should be. 

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