You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
CAN YOU PLEASE STOP TAKING MY MONEY. You're making it impossible to cancel....
Why are you making this so difficult?? I'm really miffed at having to post on a community group than get to speak to someone, Is this the GiffGaff of file storage? I have money coming out of my c...
Rich
Super User II
Super User II
Jsgordon79 wrote:
I don't remember ever wanting, needing, or feeling encouraged to sign up to Dropbox for a subscription of any kind ...
Ok, first things first ...
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
Now that that's out of the way ...
Sign in to your account(s) and check your Plan page. If it shows that you're on the Basic plan then there's nothing to cancel because that's the free plan, which would explain why you can't find the option to Cancel on that same page. If all of your accounts show as Basic, then there's yet another account out there that you're being charged for. Use the credit card charge lookup tool to identify it. Locate the correct account and sign in to it, then you should be able to cancel the subscription.
Failing that, you need to contact Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
