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Forum Discussion
Business account gone - I got locked out and the account got downgraded
Hi
For years I've had a Dropbox business account and last renewed in February for three members.
But today I was locked out of it and my plan reverted to basic, meaning nowhere near enough data ...
Thanks for getting back.
I renewed for a year.
Team: Clear Europe
Transaction ID: Y2636TJCBM5F
Amount: €360
Licenses: 3
Account space: 3072 GB
It's very urgent I solve this problem, so if someone could phone me that would be perfect. I've put in several requests by form and bot. In Belgium, so am tomorrow best.
- Hannah
Dropbox Staff
Hey gareth harding, phone support won't be available to you, as long as you're on the free plan, but you mentioned creating requests about this; do you have a ticket number?
I have a business account and paid for the year - proof sent above - but I am locked out because the credit card I used has expired ( I think.) So I just want to access my business account to update my credit card and continue with the plan I paid for.
- Jay
Hi gareth harding, if the account has already been downgraded to a Basic plan, this means that it wouldn't be possible to update the card details, since there wouldn't be any billing on the account to update.
You'll need to upgrade to a Dropbox team subscription using the normal method on the Dropbox site.
Do you see any information about recent payments on this page?
