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Forum Discussion
Business account gone - I got locked out and the account got downgraded
Hi
For years I've had a Dropbox business account and last renewed in February for three members.
But today I was locked out of it and my plan reverted to basic, meaning nowhere near enough data ...
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this, gareth harding.
When you renewed your account in February, is it possible that you paid for monthly and not yearly billing?
If you look up the payment here, does it bring up the email address of the account you're currently signed into?
Let me know and we'll go from there.
Thanks for getting back.
I renewed for a year.
Team: Clear Europe
Transaction ID: Y2636TJCBM5F
Amount: €360
Licenses: 3
Account space: 3072 GBIt's very urgent I solve this problem, so if someone could phone me that would be perfect. I've put in several requests by form and bot. In Belgium, so am tomorrow best.
- Hannah
Hey gareth harding, phone support won't be available to you, as long as you're on the free plan, but you mentioned creating requests about this; do you have a ticket number?
