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frog67889's avatar
frog67889
Explorer | Level 3
10 months ago

Billing tab is missing, but I have a branding tab?

 I followed a response from 2021 to find my billing info, so I'm good there, but thought I should let someone know. I'm on a dropbox plus annual plan and purchased a TB upgrade. I believe I once had a higher account, maybe business? , and perhaps that's why I have a branding tab as a glitch.

 

I found my info by following this post, if anyone else has this glitch: https://www.dropboxforum.com/t5/Plans-and-Subscriptions/The-billing-tab-is-missing-where-can-I-find-it/m-p/491230/highlight/true#M6211

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi frog67889, thanks for messaging the Community!

     

    If you click on the branding tab, are you able to view it and amend anything?

     

    This will help me to assist further!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Okay, so you don't have access to the Branding tab, this is just a sample to show you what would be available if you upgraded to a plan which supported it.

         

        You should see the billing page on this page.

  • anonymous's avatar
    anonymous

    I want to confirm that I also had this problem. The Billing Tab disappeared from the Settings page.  All Dropbox Help pages tell you to go to the Settings page when you search for this problem.  I discovered that my Billing information was now located under Manage Accounts after clicking on my Avatar.

     

    I"m wondering if this changed after I temporarily upgraded to a Business account.

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