You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

frog67889's avatar
frog67889
Explorer | Level 3
10 months ago

Billing tab is missing, but I have a branding tab?

 I followed a response from 2021 to find my billing info, so I'm good there, but thought I should let someone know. I'm on a dropbox plus annual plan and purchased a TB upgrade. I believe I on...
FAQ
Plans
frog67889's avatar
frog67889
Explorer | Level 3

No, it just shows me this:

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Okay, so you don't have access to the Branding tab, this is just a sample to show you what would be available if you upgraded to a plan which supported it.

 

You should see the billing page on this page.

  • frog67889's avatar
    frog67889
    Explorer | Level 3
    10 months ago

    That was linked in the solution I used earlier. I had to search for it as billing is not an option on my settings page, hence my post. The main help article states that I should see a "billing" tab in the settings section, but I do not.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey frog67889, are you able to access the Billing page from here?

       

      If so, can you sign in from a different browser or a private browsing window and let me know if you see the same thing?

      • frog67889's avatar
        frog67889
        Explorer | Level 3
        10 months ago

        I can access it from that link; incognito or different browser requires log in, then I can see the info.

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