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Forum Discussion

gatsbyproductionsxxx's avatar
gatsbyproductionsxxx
Explorer | Level 3
2 months ago

Billed for a full year of Dropbox Essentials but I'm stuck on a free trial for Dropbox Plus

Already spoke to one member of the sales team for over an hour, and both of us couldn't figure out what was wrong with the account. I have paid 199 pound for a Dropbox essential membership, covering ...
Payments
Plans
upgrades
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hey there gatsbyproductionsxxx - thanks for bringing this to our attention.

 

Since we'd need some additional information to investigate further, would it be OK with you if we reached out via email? 

 

Let us know here and we'll use the email address that's linked to your Community profile. 

 

Thanks!

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