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Forum Discussion
Being charged for an unknown account
Hi all,
I work for an organisation and our bank card is being charged for a dropbox account. None of our current staff pay for an account.
We think it might be an ex staff member who paid...
Rum-SMK wrote:
How do we find out how to access the account that we are paying for. It would be good to get some money back, or at least cancel it so that we aren't charged again.
You can use the credit card charge lookup tool to identify the account you're being charged for. Once you've identified the account, you can sign into it if you have access to the email address associated with the account. Reset the password if necessary. A refund likely won't be possible, but you should be able to cancel the subscription. If you can't access the account, contact Support to cancel any future charges.
Megan
Dropbox Staff
Dropbox StaffHi Barettaski, I hope you're doing well!
In regards to your charge, can you please clarify if you've tried our self served look up tool to identify the email address that's associated with this charge?
Let me know what you find and we'll take it from there.
Hi Monica
I could not get a 12 digit transaction but a much longer one so I was unable to run the test
I could not get a 12 digit transaction but a much longer one so I was unable to run the test
- Hannah
Not a problem, Barettaski, can we send you an email, so we can investigate this internally?
- Yes pls
- Jay
Hi Barettaski, I can see that you've recently submitted a ticket of your own. I've added your comments to it in order to prioritize and expedite matters on your behalf.
Test or tool is worthless if it’s from a previous card you don’t have or know the number and exp date
