You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Accessing Support chat regarding the account's status.
Does anyone at Dropbox care that their support screens are non-responsive? I did find a human in sales, but they don't care about customer satisfaction. Go into chat, pick a language, click Chat no...
Megan
Dropbox Staff
Dropbox StaffHey LewFlagg, welcome to our Community!
Sorry to hear about that! Have you tried accessing our Support through the chat channels, using a different browser, by any chance?
I'm asking in case this was a browser-related issue. In any case, you can always let me know more in regards to your case and I'll do my best to assist.
Keep me posted!
I talked to an Indian gentleman on a SF phone number, but it has been a couple of days, and I have had heard back with closure.
- Hannah
Hmm, not sure if that was a member of our support team; only Dropbox team admins have access to phone support and you would have received an email after your call, along with a ticket number for your reference.
Would you like to give us some info about your issue?
We'd be happy to assist you from here!
Well, that's concerning, since he called me back after I had talked to someone in this community. Must be working out of Mumbai, where so many are.
My problem: My business account, with support access, couldn't be auto-renewed because my bank had changed my card in response to a false charge (which they blocked).
I went online and entered the new card number, but then I got another alert that my account was going to be downgraded to free. I have too much data for a free account.
I talked to someone in support with a Philippine accent told me to just buy the first paid level. He asked me my level, said he couldn't see my account for security reasons. He advised me to buy the first paying level (which apparently can't access a human being for support). I did that, and still got an alert about downgrading my account. That transaction has appeared on my card statement, but I still got that alert.
I have no idea what my current account status is. I don't care the cost; I just need access to all my files on my phone and tablet, and Dropbox is what enables that.
- Hannah
Thanks for the additional info here, LewFlagg.
We've passed your comments along to our team about this.
Can you let me know how you upgraded your account? Was it directly through the Dropbox website?
And is it possible that you upgraded a different account and not your main one?
If you compare the email address of the upgraded account here with the one you're receiving alerts that your account will be downgraded, are they the same?
