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Forum Discussion
Accessing Support chat regarding the account's status.
Does anyone at Dropbox care that their support screens are non-responsive? I did find a human in sales, but they don't care about customer satisfaction. Go into chat, pick a language, click Chat no...
Megan
Dropbox Staff
Dropbox StaffHey LewFlagg, welcome to our Community!
Sorry to hear about that! Have you tried accessing our Support through the chat channels, using a different browser, by any chance?
I'm asking in case this was a browser-related issue. In any case, you can always let me know more in regards to your case and I'll do my best to assist.
Keep me posted!
I was on the laptop that I am on now, and it is fully functional (or I would not be in this conversation). When I clicked the buttons, they dimmed briefly, but then nothing happened, either in Chat or Email screens.
- Rich
Super User II
LewFlagg wrote:
I was on the laptop that I am on now, and it is fully functional ...
It's still good to try in another browser, or clearing your browser's cache/browsing history and trying again. Issues like this are almost always browser related and clearing the cache and browsing history is the first step when a page isn't behaving as intended.
For what it's worth, the chat system appears to be working fine for me. I just clicked the Chat Now button and the chat window appeared in the lower right corner of the page.
Works on my tablet (chat), but it is a different screen. And typing on a tablet is slow.
