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Forum Discussion
25% discount notification for Dropbox Plus
Today I received 2x a 25% notification on the Annual Plus plan, getting approximately $89 I didn't find the discount and called the chat. They said there is no such discount and in short I was lying...
When I was signing up for a membership, I got this popup:
(Apologies if this makes anyone jealous if they are excluded from this exclusive offer that may be a special incentive to high valued customers like myself.)
Excited to claim this special offer that Dropbox generously offered me, I hurried to complete my checkout immediately. But despite this the price remained the same $11.99/mo with no discount applied.
It's not possible that this was actually a deceptive attempt by Dropbox to get me to switch to paying for a full year up front, right? I assume it can't be because the popup doesn't mention anything about this!
Hannah
Dropbox Staff
Dropbox StaffHey darkpatterns, thanks for letting us know about this.
Can we send you an email, so we can check this out internally?
Of course, @Hannah! Thanks for your eagerness to get to the bottom of this glitch that automatically and subtly selects the annual plan when you click the "Claim my discount" button! Certainly neither Dropbox nor I wants anyone to come away with the wrong impression that they've been taken advantage of by this exclusive special offer when their card accidentally gets charged an extra non-refundable $88.
I'll be sure to update the community after our email discussion so that other Dropbox customers who may receive this exclusive special offer have all of their questions answered.
EDIT Level 2 and got some cool new badges! Love to see my engagement with this community paying dividends! Thank you and see you at Level 3!! 🙂
- Hannah
Glad to help, darkpatterns, and glad to see you're enjoying our Community!
I just sent you an email, so we'll continue there.
Thanks!
I heard from Dropbox Support that this discount offer is only if you sign up for the annual plan. Oops, I guess they forgot to include that anywhere in the offer!
Now, I don't know if Dropbox is familiar with 16 CFR Part 233 -- Guidelines Against Deceptive Pricing or not?
[Retailers] should not ... make a “limited” offer which, in fact, is not limited. In all of these situations, as well as in others too numerous to mention, advertisers should make certain that the bargain offer is genuine and truthful. Doing so will serve their own interest as well as that of the public.
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