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adlbrk's avatar
adlbrk
Helpful | Level 6
8 months ago

unable to create a new word 365 doc in dropbox app on android s21 cell

Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their o...
Android
Microsoft
Microsoft Office
Mobile
Third Party Integrations
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi adlbrk, thanks for bringing this to our attention.

 

What exactly happens when you create a new Microsoft document via the Dropbox mobile app?

 

What version of the OS, Dropbox and Word apps are you running on your device?

 

This will help me to assist further!

adlbrk's avatar
adlbrk
Helpful | Level 6
8 months ago

I don't see on my phone what version of db I have but it's updated as of feb 27th 2024 and there's no other updates available.

here's a screen shot of what I see (you'll notice that only "text file" is displayed)  https://prnt.sc/_HtpE1CO0Jcq

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    We're not able to view those links for security reasons. Could you copy and paste the image in your next reply directly?

    • adlbrk's avatar
      adlbrk
      Helpful | Level 6
      8 months ago

       

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        If you navigate to a subfolder, do you get any additional options when you first tap the + button?

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