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Forum Discussion
unable to create a new word 365 doc in dropbox app on android s21 cell
Hi, as of 2 days ago, I'm unable to create a new microsoft word 365 doc in dropbox app on android s21 cell. I had this same issue last december, contact microsoft 365 and they asked me to use their one drive cloud server instead, which I declined. The issue resolved itself after about 1-2 months.
Now that all I can do is create a text doc, how do I get microsoft 365 to integrate again with my dropbox app? Or better yet is there an alternative to microsoft 365 that doesn't have persistent recurring glitches?
I don't see on my phone what version of db I have but it's updated as of feb 27th 2024 and there's no other updates available.
here's a screen shot of what I see (you'll notice that only "text file" is displayed) https://prnt.sc/_HtpE1CO0Jcq
- Jay
Dropbox Staff
We're not able to view those links for security reasons. Could you copy and paste the image in your next reply directly?
if the problem is with microsoft 365 then why is it that word/excel shows up on my box app?? (see pic)
- Hannah
Hey adlbrk, sorry for the delay here!
Can you try workaround and let us know if it helps?
You should be able to use the Office app to create a new file and then save it to Dropbox, as you can enable Dropbox as a location to save to.
From there, you should be able to open the file within Dropbox.
yes I was able to do this from within 365. This worked thanks!
