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Forum Discussion
Thunderbird Dropbox Link Service bounces back.
Not sure if anyone has had this issue regarding the dropbox file link service in Thunderbird, but I have been receiving this bounce back message when trying to send out emails. It was suggested by tech support to see if dropbox had an entry that could be added to our current SPF record to remedy this issue. I contacted dropbox support through their chat service and they were completely oblivious to what I was I was asking for. I got nowhere with the conversation and was given scripted responses and directed to useless links and FAQs. Not sure how many people out there use Thunderbird's desktop application as their mail client but any suggestions would be appreciated:)
Hi imagepress, keep in mind that on our end, we don't have an official integration with Thunderbird.
Are you using this add-on to link your files from Thunderbird to Dropbox? If so, then as it states: "This add-on is not owned by or affiliated with Dropbox in any way", so you might need to contact them.
If you wish, as an alternative you can use shared links, in order to copy the file you need in Dropbox, and paste it into your email.
I hope this helps!
- Megan
Dropbox Staff
Hey imagepress, thanks for posting here today!
Do you notice this behavior every time you add a Dropbox link to your email? When did this start happening?
Have you tried adding no-reply@dropboxmail.com to your email contacts?
Keep me posted, and we'll take it from there!
Hi Megan, thanks for your quick response. This was happening to multiple email addresses that we were sending from at one point. I have been in contact with our email provider and have since updated our SPF records and SPAM filtering system and it seemed to have help with a few email addresses that we were sending from. At the moment it currently seems to be singled out to be just a specific email address on a workstation. Not sure how that is possible. I can send the same email from my workstation with the dropbox file link service through Thunderbird just fine, but when we try it on another workstation with a different email address it comes up with this error. I am quite confident that this is not an internal issue. Hope this helps:)
- Megan
Hi imagepress, keep in mind that on our end, we don't have an official integration with Thunderbird.
Are you using this add-on to link your files from Thunderbird to Dropbox? If so, then as it states: "This add-on is not owned by or affiliated with Dropbox in any way", so you might need to contact them.
If you wish, as an alternative you can use shared links, in order to copy the file you need in Dropbox, and paste it into your email.
I hope this helps!
