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Forum Discussion
Fractal Tree
2 years agoExplorer | Level 4
Subtitles not loading in Dropbox Replay
I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.
- 2 years ago
Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.
Can you check and let us know if you're still having issues?
Walter
Dropbox Staff
Hi valer2021 - sorry to hear about this.
Could you clear your browser's cache and/or try another browser and let us know if you get the same results?
If you do, I'd appreciate a screenshot too.
valer2021
13 days agoExplorer | Level 4
I deleted cookies and nothing changed.
There's really not much to show in a screenshot. The SRT is selected but the subtitles are not visible when the video plays.
- valer202110 days agoExplorer | Level 4
So, it seems that only the subtitles contained in the same folder as the video work.
The one that wasn't working was in my computer.
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