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Forum Discussion

Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
2 years ago

Subtitles not loading in Dropbox Replay

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.  
Dropbox Replay
  • Walter's avatar
    Walter
    2 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

valer2021's avatar
valer2021
Explorer | Level 4

The same problem here. SRT UTF-8 subtitles are not visible after I loaded the file it Replay.

 

Can you help?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Hi valer2021 - sorry to hear about this.

 

Could you clear your browser's cache and/or try another browser and let us know if you get the same results?

 

If you do, I'd appreciate a screenshot too. 

  • valer2021's avatar
    valer2021
    Explorer | Level 4
    2 months ago

    I deleted cookies and nothing changed.

     

    There's really not much to show in a screenshot. The SRT is selected but the subtitles are not visible when the video plays.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      I see, thanks for the additional information and the screenshot too valer2021 - did you just clear the cookies from your browser or did you try another browser as well? 

       

      Does this happen for all files, some or only one in particular?

    • valer2021's avatar
      valer2021
      Explorer | Level 4
      2 months ago

      So, it seems that only the subtitles contained in the same folder as the video work.

      The one that wasn't working was in my computer.

  • valer2021's avatar
    valer2021
    Explorer | Level 4
    2 months ago
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