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Forum Discussion

TomHHRS's avatar
TomHHRS
Explorer | Level 4
2 months ago

Send For Signature missing from Context Menu - Reviving this topic.

This used to be such a useful feature. It is now a source of frustration.   The 'View on Dropbox.com..' is much clunkier and far more time consuming.   It worked perfectly well before.   I do l...
Dropbox Sign
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey TomHHRS, thanks for posting here! 


Your feedback regarding this has been very valuable and I will endeavor to make sure your voice is heard.

 

I will pass on your comments to the relevant departments so that we can further improve our product.

 

If you need something else, please let me know and I will be more than happy to help every step of the way. 

TomHHRS's avatar
TomHHRS
Explorer | Level 4
2 days ago

Thank you Megan,

 

So another click has been added to the process 😂😂

It used to be so beautiful and efficient, and now it's a tedious overengineered process.

I'm sure there's some good reasons for the changes, and some things that may be better behind the scenes.. but from an customer point of view it is less efficient, and clunky.

Now there's a Dropdown menu: Sign > Sign yourself | Get signatures

From a design perspective, sure this is cleaner. From a function perspective you're just wasting time.

It's gone from*:

  1. Right click on file to access Context Menu > Get Signatures
  2. loading..
  3. Input Signer details
  4. Drag and Place Fields
  5. Send for Signature
  6. Confirm

To

  1. Right click on file to access Context Menu > View on Dropbox.com..
  2. Click on Sign
  3. Click on Get signatures
  4. loading... loading... loading...
  5. Input Signer details
  6. loading... loading... loading...
  7. Drag and Place Fields
  8. Confirm
  9. loading... loading... loading...
  10. Choose destination folder (Which I actually like)
  11. loading...
  12. Send for Signature

*Memory may be a little hazy on the initial process as I'm currently blinded with mild frustration. But it was more streamlined.

New process can be done fairly quickly, but it's added 20-30 seconds on top of the old method... and that adds up when sending 10+ documents.

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