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Forum Discussion
iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Hi All,
after update of new IOS on my iPad i can't seems to open up files from Dropbox to Excel.
Dropbox app keep asking me to download the Excel app but i already have it.
Please advise
Can you please try installing Microsoft unified Office App https://aka.ms/OfficeAppiOS? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files. Then reinstall the Dropbox app as well.
Having the same issue after the last IOS update. I did all the above. Does not work. Keeps asking me to download Excel but it is already installed 😞
- Megan
Dropbox Staff
Hi allenng, happy to see that your troubleshooting managed to resolve this!
Also, mduck314, can I ask the version of the OS and Dropbox app that you have installed to your device? Feel free to also send me a screenshot of the error message you see on your end when trying to preview the files.
Thanks a bunch!
- Megan, I just did an update as well and I think that’s when it started happening. I have an iPhone and I did the iOS update 15.4.1
Why does Dropbox not have a phone number to contact anyone for support?
- Same. Mine was after an update .
Done what you mentioned, but it still ask me to download Excel app.
I uninstall the excel app and reinstall it. Now it works. I have the All i one app but it doesn’t open the file to that app
