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ckmueller's avatar
ckmueller
Explorer | Level 3
3 years ago

Dropbox requiring google workspace to edit

We have a contractor who is unable to access a google sheet for Dropbox. When they click the link, they are redirected to this page. They do have gmail and are logged in. No one else is having this i...
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Third Party Integrations
  • Angela Peacor's avatar
    Angela Peacor
    3 years ago

    Hi Hannah, I figured it out.  The issue was using Duck Duck Go.  While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately.  I turned off the DDG browser, and then the connection worked again.  So far, so good!

Angela Peacor's avatar
Angela Peacor
Helpful | Level 5

Hi Hannah, I figured it out.  The issue was using Duck Duck Go.  While I've been using DDG for some time, they must have updated their software about a week ago, and something in the update was stopping data from communicating between Dropbox and Google Workspace appropriately.  I turned off the DDG browser, and then the connection worked again.  So far, so good!

pgoodall's avatar
pgoodall
Explorer | Level 3
2 years ago

Thanks for the pointer. I didn't want to disable DuckDuckGo completely, so I figured out that you can add exceptions for dropox.com and docs.google.com and it works fine. Figured I would add that here in case anyone else is having this issue.

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