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Forum Discussion
Dropbox Passwords app does not send notifications to allow new device
Trying to log into my Dropbox passwords app….will not send notification to any device or computer to allow log in. Something glitched in their system the other day. Logged me out of all my account. I...
Hannah
Dropbox Staff
Dropbox StaffThanks for the update!
Can you let me know what version of the app you have installed and also what OS version you have, please?
Can you let me know what version of the app you have installed and also what OS version you have, please?
Hi,
App version 276.2.4
Android version 12
Separately (not sure if its relevant) looking in dropbox passwords preferences, under devices, I can see multiple records for single 'devices' set up?
- MeganHi DoW, how are you today?
It might be far fetched, but have you tried a re-start on your device?
If you haven't, can you give this a go? Thanks!Hi,
Yup, restarted again, but no Joy 😞
- MeganHello again DoW, I appreciate your patience on this!
Let's try one more thing: can you try turning off and on the notification option? Just make sure that you have Passwords open on the already connected device before trying to connect the new one.
If this doesn't work, let me know so I can send you an email so we can have a closer look into this.
I am having this same problem. This is the second time in a few months that I have had to set up a new device or browser and it is a hellish experience each time. I keep clicking resend notification and nothing happens and then I finally got a notification and clicked to allow and then it still didn't sign me in and I have the same screen saying to resend notification. Then I tried using my recovery words which I do have saved and it gives me an error every time. I checked and double checked the words. Typed them in multiple times and they never work. Once I finally got in the last time I checked my words and they are the correct words but they don't work. I am in a never ending hell of trying to get signed in and nothing works. Dropbox is signed in just fine, but passwords won't sign me in.
- Walter
Hey BetsyR - sorry to hear you'e having issues with this.
Could you please clarify if you're having an issue with the Dropbox Passwords mobile app or the browser extension at the moment?
What is your device's OS version by the way? Can you maybe send us a screenshot of the error or the last screen you can get to?
