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Laurent N.1's avatar
Laurent N.1
Helpful | Level 6
8 months ago

Problem with attachment in Apple mail

I work on a Mac Studio (chip M2) with mac os x sonoma 14.4. 

All my documents are synchronized in dropbox and I use the desktop version of dropbox

I have a problem for a few days now that prevents me from attaching documents to emails with Apple Mail

 

When I attach a document, apple mail indicates "download", but the attachment is never in the message.

Although the email starts, the person receiving it is unable to read the document because it appears corrupted and weighs 0 kb.

 

If I use Outlook, the problem does not exist.

If i use another computer with Apple Mail and Mac OS X Sonoma, the problem does not exist.

If I forward an email with a received attachment, the problem does not exist.

If I save a received attachement and then I send a new message with this attachement saved earlier on my Mac, the problem does not exist.

 

When I get an e-mail with attachments and I want to save the attachments, I choose the synchronized folder and it seems to save the files. Then when the folder opens, it is empty.

 

Thanks for any help

Apple
emails
upload
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for posting on our forum, @Laurent N.1!

     

    Do you mean that Apple shows a notification the file has been successfully added to your email, even though it hasn’t? Can you send me a screenshot of that notification? 

     

    Can you send me one more screenshot of an example corrupted file and how it appears on your end?

     

    Finally, what steps are you following to attach your Dropbox files to your email?

     

    Keep me updated.

    • Laurent N.1's avatar
      Laurent N.1
      Helpful | Level 6
      8 months ago

      Hi nancy, as you can see from the screenshot , next to the pdf icon the blue text "download" appears and even though the pdf weighs very little it doesn't disappear. If I send the email, it starts and it looks ok, but then the 'attachement weighs is 0 kb.

      I have tried attaching documents in several ways: dragging the document to the message or clicking on the attachments icon or using the command from the menu.
      The result is always the sams

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for that! Is this happening with other types of files besides PDFs? Like image files, for example?

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