We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

julianmaurice1's avatar
julianmaurice1
Explorer | Level 4
2 years ago

Pending signatures not showing

I am sending out documents for signature in the Dropbox Cloud App, however, there are no documents showing as Pending when I click on the 'Signatuires (NEW)' tab.    There is another 'Signatures'...
Dropbox Sign
Third Party Integrations
Web
julianmaurice1's avatar
julianmaurice1
Explorer | Level 4

As you can see, on the Hello sign page I have 2 pending signatures. I have used my Dropbox login to access this account on Hello sign. All documents are sent for signature using Dropbox, not Hellosign. However in Dropbox when I clock on the signatures tab it shows no pending documents. So hello sign and dropbox are communicating. I have checked my sync settings and both accounts are linked. 

 

I have had the problem since I signed up for Signatures. 

 

 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the visual, julianmaurice1!

 

Can we open a ticket for you, in this case, and look into this further?

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!