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Luc_W's avatar
Luc_W
Helpful | Level 5
7 years ago

"Open with" option missing

I'm using the Dropbox app in a Pixelbook, and until today, I used to be able to open pdf files using Xodo Docs by clicking on the three vertical dots on the right of the file names.  For some reason,...
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  • rodrigo_dbx's avatar
    rodrigo_dbx
    7 years ago

    Hi Luc_W,

     

    While we figure out why the option went away, you should be still be able to Open With from the document Preview.

     

    1) Tap/click on the PDF that you want to open with. (You should see a preview of the first page).

    2) On the bottom you should see the Open With button that looks like this below:

     

    Hope that helps in the meantime!

     

    Rodrigo

     

     

     

     

  • Lucio's avatar
    Lucio
    7 years ago
    Hello,
     
    We have decided to add the "Open With" action back to the action sheet from file browse screens, and then from the preview screens on Android. This will be included within the next couple stable releases of the Dropbox mobile app that should be available within the following few of weeks.
     
    Sorry for any inconvenience this caused.
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
Hey Luc_W, 

Are you still missing the Open with, etc.? This sounds like something that can happen when using a beta version of our app. Can you check the setting in our app and let me know what version you’re on? 
 
Let me know, and we’ll go from there.
Thanks!
Luc_W's avatar
Luc_W
Helpful | Level 5
7 years ago
Hi Sanchez,

I'm not sure this is the proper way to reply to you, but here it is.
I just wrote my reply to your question.
Please see below.
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Luc_W, 

    I’ve just updated my Android device to version 78.2 of our app, and indeed the open with option is missing, so there’s no need for you to troubleshoot any further on your Pixelbook. My colleagues have informed me that you’ve also submitted a support ticket, but I’ll see what I can find out about this too. 
     
    And yeah, this is a good way to get a hold of me :wink:
     
    Cheers!
    • rodrigo_dbx's avatar
      rodrigo_dbx
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hi Luc_W,

       

      While we figure out why the option went away, you should be still be able to Open With from the document Preview.

       

      1) Tap/click on the PDF that you want to open with. (You should see a preview of the first page).

      2) On the bottom you should see the Open With button that looks like this below:

       

      Hope that helps in the meantime!

       

      Rodrigo

       

       

       

       

      • Luc_W's avatar
        Luc_W
        Helpful | Level 5
        7 years ago

        Thanks for this temporary fix, rodrigo_dbx!

         

         

    • Luc_W's avatar
      Luc_W
      Helpful | Level 5
      7 years ago

      Hi Sanchez,

       

      Thanks for the feedback.  I hope this problem will be solved sooner than later.  In the meantime, is it possible to downgrade my app to the stable version of dropbox?  If so, how?

      And in the future, is it possible to set it up, so that I only get updates to stable versions?

      Thanks!

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hey Luc_W, 

        Yes, you can opt out of betas! Go to our app’s settings on your Android, look for Early Releases, and tap on it. You should be taken to a page allowing you to opt out. Once you do that, you’ll only be updated with stable versions :wink:
         
        Have a great weekend!

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