We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

Luc_W's avatar
Luc_W
Helpful | Level 5
7 years ago

"Open with" option missing

I'm using the Dropbox app in a Pixelbook, and until today, I used to be able to open pdf files using Xodo Docs by clicking on the three vertical dots on the right of the file names.  For some reason,...
Error Messages
Third Party Integrations
  • rodrigo_dbx's avatar
    rodrigo_dbx
    7 years ago

    Hi Luc_W,

     

    While we figure out why the option went away, you should be still be able to Open With from the document Preview.

     

    1) Tap/click on the PDF that you want to open with. (You should see a preview of the first page).

    2) On the bottom you should see the Open With button that looks like this below:

     

    Hope that helps in the meantime!

     

    Rodrigo

     

     

     

     

  • Lucio's avatar
    Lucio
    7 years ago
    Hello,
     
    We have decided to add the "Open With" action back to the action sheet from file browse screens, and then from the preview screens on Android. This will be included within the next couple stable releases of the Dropbox mobile app that should be available within the following few of weeks.
     
    Sorry for any inconvenience this caused.
Sanchez's avatar
Sanchez
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey Luc_W, 

Are you still missing the Open with, etc.? This sounds like something that can happen when using a beta version of our app. Can you check the setting in our app and let me know what version you’re on? 
 
Let me know, and we’ll go from there.
Thanks!
  • Luc_W's avatar
    Luc_W
    Helpful | Level 5
    7 years ago

    Hi Sanchez,

    Thank you for your reply.  Yes, the Open with is still missing.

    I did install the beta version of the app, but this was after this problem started, and it was in a desperate attempt to fix it.  Alas, nothing changed, and I reverted to the regular version of the app.

    My current version is 78.2.2.

    Indeed, the problem started right after the last app update.  I believe I either opened or closed the app as it was being updated.  Could this have corrupted the app?

     

    At any rate, it seems to me that an easy solution would be to uninstall the app completely, and do a clean install.  I did that using the Google Play Store, but obviously, some profile/settings files are not removed: when I open the fresh installation, it shows me the old window, with the "Starred" files and the "Recent" files opened on this machine.  

     

    Any suggestions on how to do a "nuclear" re-install of dropbox, which would remove all dropbox files?

    Thanks!

  • Luc_W's avatar
    Luc_W
    Helpful | Level 5
    7 years ago
    Hi Sanchez,

    I'm not sure this is the proper way to reply to you, but here it is.
    I just wrote my reply to your question.
    Please see below.
    • Sanchez's avatar
      Sanchez
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Hey Luc_W, 

      I’ve just updated my Android device to version 78.2 of our app, and indeed the open with option is missing, so there’s no need for you to troubleshoot any further on your Pixelbook. My colleagues have informed me that you’ve also submitted a support ticket, but I’ll see what I can find out about this too. 
       
      And yeah, this is a good way to get a hold of me :wink:
       
      Cheers!
      • rodrigo_dbx's avatar
        rodrigo_dbx
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hi Luc_W,

         

        While we figure out why the option went away, you should be still be able to Open With from the document Preview.

         

        1) Tap/click on the PDF that you want to open with. (You should see a preview of the first page).

        2) On the bottom you should see the Open With button that looks like this below:

         

        Hope that helps in the meantime!

         

        Rodrigo

         

         

         

         

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!