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Scott H.'s avatar
Scott H.
Collaborator | Level 9
6 years ago

"Open in Finder" and "Open in Word" not showing in Safari OSX for Mac

Hey folks, When viewing dropbox files from the Safari browser (Safari v 13.0) I can no longer see the "Show in Finder" or 'Open in Word" / "Open in Adobe Acrobat" options for files.  I also have ...
Desktop
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Hello Scott. Welcome to our Community!

As first -as I don't have Safari at handy right now- could you check if this happens on a private browsing window of Safari with no extensions or plugins running after you've cleared its cache first?

Let me know what you find and we'll take it from there Scott H.

 

  • Scott H.'s avatar
    Scott H.
    Collaborator | Level 9
    6 years ago

    Hi Walter,

     

    Thanks for your prompt reply and for your help. 

     

    Confirming that I have followed your instructions by emptying the Caches in Safari, disabled all extensions and opened a private browsing window.

    Unfortunately this produces the same results - "Show in Finder" and "Open in Word" not displayed. 

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for the swift response too Scott - it's much appreciated.

      As I'd like to dig a little deeper -and perhaps bring this under the attention of our experts- I just sent you a brief message to your Dropbox associated email address.

      At your earliest convenience, please take a look at your inbox and we'll take it from there.

      Thanks so much for your cooperation!

      • Scott H.'s avatar
        Scott H.
        Collaborator | Level 9
        6 years ago

        Hi Walter,

         

        Thanks for your reply. I've responded directly to your email. I appreciate your help :)

        Thanks,

        Scott

    • Scott H.'s avatar
      Scott H.
      Collaborator | Level 9
      6 years ago

      Hi all,

      So I've updated to Mac OS Catalina running Safari Version 13.0.2 (15608.2.30.1.1) and Dropbox v82.4.155 the issue still persists. 

      This issue affects my productivity workflow so i got a Mac Specialist to have a look at it for me. He is able to reproduce the error on his own machine and is unable to find a solution. Thinks it may be a bug in either Safari or Dropbox. 

      Additionally, I've just bought my daughter a Macbook Air and I am able to reproduce this same error on her device running Mojave and Safari 13.0 and also after upgrading to Mac OS Catalina running Version 13.0.2 (15608.2.30.1.1) & Dropbox v82.4.155.

      So still no further ahead but I thought I'd post back here just in case this information is useful to anyone. 

      Scott

       

      • tsigel's avatar
        tsigel
        Helpful | Level 5
        6 years ago

        Hello! 
        I have exactly same problem 
        MacOS Catalina 10.15, Safari 13.0.2, Dropbox 82.4.155
        i have "open in Finder" button in Chrome but i need it in Safri

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