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Forum Discussion
iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Everything has worked as it should until recently. Now when I try to open an excel file in My Dropbox on iPhone I get a message saying I need to install excel.
I’ve tried reinstalling both apps (Dropbox and excel) and that resolves the issue until I try again a day later and I get the same issue again.
Anyone else seen a similar issue before?
Thanks
I have the same 😕
I've try everything and nothing
- Hannah
Dropbox Staff
Hey Gazlaz, zoltan and Jelen, thanks for bringing this to our attention.
Are you having this issue only when opening files saved to your Dropbox? How about other MS Office files saved in other places on your device?
If it's just Dropbox, can you try to clear out the Dropbox app's cache, from the option in the app's settings, to see if that helps?
Keep us posted!
- Thanks for the reply.
It’s just when opening from Dropbox. I’ve cleared the cashe and still the same issue.I have done as Azlaz mentioned - same result. Still doesnt work
- After clear cash still the same.
I've check on one drive and saved files and everything works fine, problem is only with Dropbox.
it starts probably with ios 15.4.1
Thanks
