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Forum Discussion

LRBH's avatar
LRBH
Explorer | Level 4
3 years ago

iOS Dropbox app won’t acknowledge Microsoft Word app

I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Mobile
Third Party Integrations
Gazlaz's avatar
Gazlaz
Explorer | Level 4

Everything has worked as it should until recently. Now when I try to open an excel file in My Dropbox on iPhone I get a message saying I need to install excel.

I’ve tried reinstalling both apps (Dropbox and excel) and that resolves the issue until I try again a day later and I get the same issue again.

Anyone else seen a similar issue before?

Thanks

allenng's avatar
allenng
Explorer | Level 4
3 years ago

Hi All,

            after update of new IOS on my iPad i can't seems to open up files from Dropbox to Excel. 
Dropbox app keep asking me to download the Excel app but i already have it. 

Please advise

  • Elixir's avatar
    Elixir
    Star | Level 19
    3 years ago

    Can you please try installing Microsoft unified Office App https://aka.ms/OfficeAppiOS? Note that now Microsoft has a unified office app (along with individual Word, Excel, PowerPoint, and OneNote apps), which can be used to view/edit all supported office files. Then reinstall the Dropbox app as well.

    • mduck314's avatar
      mduck314
      New member | Level 2
      3 years ago

      Having the same issue after the last IOS update. I did all the above. Does not work. Keeps asking me to download Excel but it is already installed 😞

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hi allenng, happy to see that your troubleshooting managed to resolve this! 

         

        Also, mduck314, can I ask the version of the OS and Dropbox app that you have installed to your device? Feel free to also send me a screenshot of the error message you see on your end when trying to preview the files. 

         

        Thanks a bunch! 

    • allenng's avatar
      allenng
      Explorer | Level 4
      3 years ago

      Done what you mentioned, but it still ask me to download Excel app. 

    • allenng's avatar
      allenng
      Explorer | Level 4
      3 years ago

      I uninstall the excel app and reinstall it. Now it works. I have the All i one app but it doesn’t open the file to that app 

       

  • Kerry12's avatar
    Kerry12
    Explorer | Level 4
    3 years ago
    Ever since my iPad did an update, I cannot open a word or excel document through dropbox, I can only open it if I go directly to Excel or Word. When I go through Dropbox, it asked me to install Microsoft excel, which I have already done.
    Any ideas?
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Kerry12, I hope you're doing well! 

       

      What is the version of the OS and the Dropbox app installed on the device? 

       

      Can you send me a screenshot of the message you see on your end, when trying to preview and open the files, so I can have visual? 

       

      Keep me posted! 

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