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Forum Discussion
I'm seeing a weird exclamation mark next to Dropbox on Xmind on my iPad.
Hello,
My Dropbox app on iPad is not syncing with my Windows 11 desktop. For example, when I open a mind mapping software that I use (Xmind) and try to open a mind map that I saved in Dropbox deskt...
Yes, I can see them all. Version is 18.0.1. It is now happening intermittently. For example, I just opened Xmind and the icon that I posted earlier was not present. I am beginning to think that this is an Xmind issue rather than a Dropbox one.
Jay
Dropbox Staff
Dropbox StaffHi DavidJ1, have you tried reaching out to the developer of the Xmind app to see if they're able to provide assistance on this matter?
Yes, I have. Unfortunately I haven’t gotten any replies. I am truly appreciative of the responsiveness of the Dropbox community.
- Hannah
We're happy to help as much as we can, David!
Please make sure to get back to us as well when you get a reply from them.
Unfortunately, I am continuing to get this icon. Sometimes it is red and sometimes it is blue. I have searched in Dropbox Help for the meaning of icons. I have been unable to find this one; therefore, I don’t know what it means. I don’t know if it is a normal icon or is an indication of an error of some sort. Can you help with this? Thanks much!
- Rich
Super User II
I have searched in Dropbox Help for the meaning of icons. I have been unable to find this one;
That's not a Dropbox-specific icon. It likely means the connection to Dropbox has failed. Have you tried to disconnect/reconnect Dropbox within the Xmind app?
Do you have the Dropbox app installed on your iPad? If so, is it working as expected? If it's installed, can you also access your Dropbox through the Files app?
I have discovered that this icon is not just happening in Xmind. I have seen it also in the File management app for iPad. I don’t seem to have this problem on my laptop with Windows 11. Could this be a problem with the iPad somehow?
