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dluptonmd 's avatar
dluptonmd
Collaborator | Level 9
11 months ago

Getting an error when editing a Word file via Android app

In using the Dropbox android app, every time I edit a doc with word and attempt to save, I get a message which recycles endlessly, 'looking for 365 account.' And then there are 3 pages of adds for Microsoft 365. I have a 365 account, but it is not recognized. I can work around this, but it is a pain.

Android
Error Messages
Microsoft
Microsoft Office
Mobile
Third Party Integrations
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hi @dluptonmd, thanks for bringing this to our attention.

     

    Just for clarification, are you opening the Dropbox app first, and then attempting to edit a Word file via the app, which would then open the official Word app?

     

    Are you on a stable WiFi connection, or using cellular data?

     

    This will help me to assist further!

    • dluptonmd 's avatar
      dluptonmd
      Collaborator | Level 9
      11 months ago
      Yes. Opening the Dropbox app first and editing Dropbox file with word 'always.'
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

         

        Could you also try uninstalling and reinstalling the Word app as well?

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