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Forum Discussion
"Error 403: disallowed_useragent" when trying to sign in to Dropbox to access Excel file
Please help. I'm using a Pixel 6 with Android version 12 updated 7/5/22. I was trying to open an excel file on Dropbox with Excel.
It then brought me to this page saying "Sign in to Dropbox to ...
Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.
Hannah
Dropbox Staff
Dropbox StaffHey Jojo26, thanks for reaching out to our Community.
I've found this article on the Microsoft support page, can you take a look and let me know if it helps at all?
Thanks.
Sorry I don't know what happened, but when I tried the same thing today, it did not ask me what app to open the file with and directly opened it with Excel.
It asked me if I would like to link Dropbox to either Microsoft or Google (I didn't read carefully), then the file opened without much problem.
I am having the same issue. New phone. Dropbox app working on the phone, successfully connected in my dropbox account which was set up via a Google account. However, when I enter Office and try to add a place (and then, Dropbox) I have to login again and get the error. Tryied to reboot, clear cache, pray, nothing is working
- Hannah
Hey dechiaroma, sorry to see you're having trouble with this.
Did you check out the article I hyperlinked in my previous reply, to see if it's helpful at all?
