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Forum Discussion
Dropbox Paper is not displaying PDF image content when I check online.
We use Dropbox Paper to comment on files and keep all comments in one place. However, when uploading files for our last project, all of a sudden we cannot comment on the file outside of the thumbnail...
Yes, the issue seems to have been resolved.
Megan
Dropbox Staff
Dropbox StaffHi Lboegen, thanks for posting here!
Does this happen only when you attach PDFs to your Paper document? Also, do you notice this behavior on a specific document, or all of them?
Let me know more, and we'll take it from there!
Yes. Other file types seem to be fine. And yes, all documents.
- Megan
Just to confirm, did you try it on a different browser, and got the same results there Lboegen?
I did, I've tried on Safari and Chrome on two different laptops. This being said, I've also tried on mobile, which DOES appear to work.
- Nancy
Hi from me as well, Lboegen!
Since everything looks normal on your mobile device, it may be worth trying something else, as well.
Can you please open the Chrome browser on your computer, clear its cache and check for any pending updates?
Also, please restore your browser to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
