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Forum Discussion

Lboegen's avatar
Lboegen
Helpful | Level 6
2 years ago

Dropbox Paper is not displaying PDF image content when I check online.

We use Dropbox Paper to comment on files and keep all comments in one place. However, when uploading files for our last project, all of a sudden we cannot comment on the file outside of the thumbnail...
Dropbox Paper
  • Lboegen's avatar
    Lboegen
    2 years ago

    Yes, the issue seems to have been resolved. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Lboegen, thanks for posting here! 

 

Does this happen only when you attach PDFs to your Paper document? Also, do you notice this behavior on a specific document, or all of them?

 

Let me know more, and we'll take it from there! 

  • Lboegen's avatar
    Lboegen
    Helpful | Level 6
    2 years ago

    It is only happening with PDFs when they are uploaded directly or linked from Dropbox. (Doesn't happen with jpgs or docx docs.) And, I double checked, it is happening in all documents. I started a fresh test document to test – this also means that it was happening with a document started in my account as well as one started in a colleague's account. Thank you Megan! 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Lboegen, would you mind sending us a screenshot of how it looks now on your end?

      • Lboegen's avatar
        Lboegen
        Helpful | Level 6
        2 years ago

        Sure – this is a screenshot of PDFs directly uploaded (not linked from Dropbox), but it's the same in both instances. 

         

        1. What the page looks like

         

        And what it looks like when I click on one of the PDFs to open it larger. 

         

  • Lboegen's avatar
    Lboegen
    Helpful | Level 6
    2 years ago

    Yes. Other file types seem to be fine. And yes, all documents. 

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Just to confirm, did you try it on a different browser, and got the same results there Lboegen?

      • Lboegen's avatar
        Lboegen
        Helpful | Level 6
        2 years ago

        I did, I've tried on Safari and Chrome on two different laptops. This being said, I've also tried on mobile, which DOES appear to work. 

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