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Forum Discussion
Dropbox Microsoft Office Online not working: Clicking "Open in Word for Web" results in preview
I'm having trouble getting Microsoft Office Online to load properly.
When I open a *.docx document as the preview and choose "Open with Word for Web" my browser opens a new tab and the loads th...
I'm having the same issues with Excel files. It was working fine the day before but have been unable to open in Excel for Web since yesterday. If I create a new file, it'll open up Excel for Web, but after saving and reopening, it will only load the Dropbox preview version where I cannot edit anything. I've tried clearing browser cache, history, cookies, everything. I've switched to Incognito mode and have used different browsers. None of that fixed this issue.
I'm on Mac OS using Chrome, Safari, and Firefox. Here's what the page looks like when I select Open In > Excel for Web.
Hello, have a user with the same issue as described. Attempting to "Open in Word for Web" does not work either from within the Dropbox preview, or from the web file browser. Same for Excel. It just re-opens in the Dropbox preview.
We tried:
• logging out and deleting all Dropbox Cookies
• in Settings -> Apps, disconnected the Microsoft Office Online integration
• In Settings -> Apps, set all apps to "View on Dropbox.com", reloaded the settings page, then set them back to "Open in [App] for web".
No change.
The problem is not affecting me, I'm in a team account with the user. I tried the same file they were having trouble with. Word for Web was working for them on Friday.
We're both using Chrome.
