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byang92's avatar
byang92
Explorer | Level 4
4 months ago

Dropbox Microsoft Office Online not working: Clicking "Open in Word for Web" results in preview

I'm having trouble getting Microsoft Office Online to load properly.   When I open a *.docx document as the preview and choose "Open with Word for Web" my browser opens a new tab and the loads th...
Microsoft
Microsoft Office
Third Party Integrations
Web
hlysea's avatar
hlysea
New member | Level 2
4 months ago

I'm having the same issues with Excel files. It was working fine the day before but have been unable to open in Excel for Web since yesterday. If I create a new file, it'll open up Excel for Web, but after saving and reopening, it will only load the Dropbox preview version where I cannot edit anything. I've tried clearing browser cache, history, cookies, everything. I've switched to Incognito mode and have used different browsers. None of that fixed this issue.

 

I'm on Mac OS using Chrome, Safari, and Firefox.

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