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Forum Discussion
Dropbox for Outlook is giving me a "failed to load request" error message
Hi, this app has stopped working. I get the error message "failed to load request". I have uninstalled and reinstalled the app but no change. I have been to Microsoft 365 help and they have shared my...
Hello. I've also started receiving this error. Strange thing is that it works on office 365 via the browser, but not the Outlook desktop application. I have one user where it works great, but he is the only one. No one else can get it to work on the desktop application. Has anyone been able to solve this issue?
I've tried removing it, re-adding it, uninstalling the dropbox desktop app and re-installing it. I've gone round and round with MicroSoft, but to no avail. Any help would be appreciated!
Jay
Dropbox Staff
Dropbox StaffHi SteveSh, if you quit the Dropbox desktop application entirely, do you still receive the same error as before?
Yes, I do. I've removed it completely, rebooted, and re-installed just the add-in and still get the same.
- Megan
Hi SteveSh, if you get the same error even when Dropbox is closed, or removed from the device, then most likely it'd have to do with Microsoft, rather than Dropbox.
Does this happen if you move these files outside of your Dropbox folder too?
Hi Megan.
I was setting up a new computer with fresh install of Office 365. I added my account and the dropbox add-in. It connected right away when I signed in and was good to go. So, I went back to my laptop and completely removed Office and restarted (again). After re-installing Office and adding the connector back I received the same error message. It did not ask me to log back, which means it is pulling my info from somewhere (which may be the issue). I'll see if I can find where it might be getting that from. Thanks!
