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onward's avatar
onward
Explorer | Level 3
3 years ago

Dropbox back up not working with Adobe Creative Cloud

I purchased Dropbox Back up – it will not copy my document folder! it come up with a message about and error with Creative cloud.  Not a good start.
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  • Megan's avatar
    Megan
    3 years ago

    Hi onward, when you click on the Help Center link, where does it redirect you?

     

    Is it this Help Center article? If so, have you tried deleting the library from your device as shown here?

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Welcome aboard the Community, onward. 

 

As a first, can you provide a screenshot of the error message that you keep receiving, when trying to back up your Documents folder? 

 

Let me know when you’re ready!

  • onward's avatar
    onward
    Explorer | Level 3
    3 years ago

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi onward, let me jump in here real quick!

       

      When you click on the Help Center article provided there, does it shine any light on this specific error? 

      • onward's avatar
        onward
        Explorer | Level 3
        3 years ago

        Unfortunetly no! it means that I have paid £47.88 for a service I can not use.

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