Samsung Galaxy S5mini (SM-G800F), Android 6.0.1, Dropbox Version 50.2.2 from 30.5.17
I have to deactivate it, because if it's activated, it drains my battery empty in just 8 hours. (Without any other activity)","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-06-14T09:59:05.662-07:00","lastPublishTime":"2017-06-14T09:59:05.662-07:00","metrics":{"__typename":"MessageMetrics","views":11293},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:229226/message:225744","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:509168":{"__typename":"User","id":"user:509168","uid":509168,"login":"DjKarras","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-10-13T05:17:02.805-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-6.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:509168"},"ModerationData:moderation_data:246743":{"__typename":"ModerationData","id":"moderation_data:246743","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:246743":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:509168"},"id":"message:246743","revisionNum":1,"uid":246743,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumTopicMessage:message:229226"},"conversation":{"__ref":"Conversation:conversation:229226"},"subject":"Re: Dropbox app for Android causing high battery usage","moderationData":{"__ref":"ModerationData:moderation_data:246743"},"body":"
Hi,
I'm seeing this problem as of late (I would say a week, maybe a bit less). Dropbox is using a huge amount of battery and it's causing a large \"Keep awake\" time (I attach some screenshots at the end). I tried installing the beta version and it's the same situation.
I think it's related to wifi somehow, as the problem seems to be less acute when not on wifi, but I cannot assure that (I cannot correlate the plot of battery drain with the wifi on/off).
Any ideas of what could be happening?
Kind regards,
Albert
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Dropbox is killing my battery and preventing my phone from sleeping while the screen is off. I've tried clearing cache, clearing data, uninstalling and reinstalling the app, but the problem persists. Can you help?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2017-10-13T06:49:43.720-07:00","lastPublishTime":"2017-10-13T06:49:43.720-07:00","metrics":{"__typename":"MessageMetrics","views":2708},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:229226/message:246761","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDI0NzQxMSwyNDc0MTE","node":{"__ref":"ForumReplyMessage:message:247411"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:247411":{"__typename":"ModerationData","id":"moderation_data:247411","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:247411":{"__typename":"ForumReplyMessage","uid":247411,"id":"message:247411","revisionNum":1,"author":{"__ref":"User:user:4"},"readOnly":true,"repliesCount":2,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:246761"},"conversation":{"__ref":"Conversation:conversation:229226"},"subject":"Re: Dropbox app for Android causing high battery usage","moderationData":{"__ref":"ModerationData:moderation_data:247411"},"body":"Thanks for sharing this - I've passed it to our Android team","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"60","kudosSumWeight":0,"postTime":"2017-10-17T07:06:43.696-07:00","lastPublishTime":"2017-10-17T07:06:43.696-07:00","metrics":{"__typename":"MessageMetrics","views":2694},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:229226/message:247411","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwxfDUyOjF8aW50LDI0NzQzNSwyNDc0MzU","node":{"__ref":"ForumReplyMessage:message:247435"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:247435":{"__typename":"ModerationData","id":"moderation_data:247435","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:247435":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:509168"},"id":"message:247435","revisionNum":2,"uid":247435,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:247411"},"conversation":{"__ref":"Conversation:conversation:229226"},"subject":"Re: Dropbox app for Android causing high battery usage","moderationData":{"__ref":"ModerationData:moderation_data:247435"},"body":"
Thanks a lot!
I have an extra piece of information, don't know how to relay it to the team... It looks like usage goes on with time of the day, somehow. Don't know if this helps, but Samsung starts complaining about drain usually later in the afternoon.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":1,"postTime":"2017-10-17T08:26:44.850-07:00","lastPublishTime":"2017-10-17T08:27:07.034-07:00","metrics":{"__typename":"MessageMetrics","views":2672},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:229226/message:247435","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:46":{"__typename":"Rank","id":"rank:46","position":29,"name":"Explorer | Level 3","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:516203":{"__typename":"User","id":"user:516203","uid":516203,"login":"Oula","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-10-20T00:43:42.239-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:516203"},"ModerationData:moderation_data:248138":{"__typename":"ModerationData","id":"moderation_data:248138","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:248138":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:516203"},"id":"message:248138","revisionNum":1,"uid":248138,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumTopicMessage:message:229226"},"conversation":{"__ref":"Conversation:conversation:229226"},"subject":"Re: Dropbox app for Android causing high battery usage","moderationData":{"__ref":"ModerationData:moderation_data:248138"},"body":"I'm also seeing an extensive battery drain with Dropbox 68.2.2 version (the previous version was the same) for Abdroid. My phone is Huawei Mate 9.
Unfortunately I also see an extensive battery drain with Dropbox 68.2.2 version for Android. The Phone I'm using is a SamSung Galaxy S6 running Android 7 (Patchlevel August)
Did do the whole thing with rebooting, r-installing, etc to no avail, it's still consuming approx 14%.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2017-10-24T06:17:52.029-07:00","lastPublishTime":"2017-10-24T06:17:52.029-07:00","metrics":{"__typename":"MessageMetrics","views":2413},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:229226/message:249072","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDUyOjF8aW50LDI0OTE0OSwyNDkxNDk","node":{"__ref":"ForumReplyMessage:message:249149"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:249149":{"__typename":"ModerationData","id":"moderation_data:249149","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:249149":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:521698"},"id":"message:249149","revisionNum":1,"uid":249149,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumReplyMessage:message:249072"},"conversation":{"__ref":"Conversation:conversation:229226"},"subject":"Re: Dropbox app for Android causing high battery usage","moderationData":{"__ref":"ModerationData:moderation_data:249149"},"body":"Same issue here, 5 hours of keep awake on 68.2.2 and didn't even use it today.","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"78","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-10-24T11:49:29.038-07:00","lastPublishTime":"2017-10-24T11:49:29.038-07:00","metrics":{"__typename":"MessageMetrics","views":2405},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:229226/message:249149","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:524835":{"__typename":"User","id":"user:524835","uid":524835,"login":"Axelderhund","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-10-26T18:20:38.977-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-8.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:524835"},"ModerationData:moderation_data:249678":{"__typename":"ModerationData","id":"moderation_data:249678","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:249678":{"__typename":"ForumReplyMessage","uid":249678,"id":"message:249678","revisionNum":1,"author":{"__ref":"User:user:524835"},"readOnly":true,"repliesCount":3,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumTopicMessage:message:229226"},"conversation":{"__ref":"Conversation:conversation:229226"},"subject":"Re: Dropbox app for Android causing high battery usage","moderationData":{"__ref":"ModerationData:moderation_data:249678"},"body":"I'm still noticing this problem on both mine and my wife's galaxy s6 Android v7 nougat phones. Battery usage is at 8 precent, and that is after stopping the app, clearing cache and data, uninstalling, rebooting and reinstalling. I have even set the app to only upload files while charging, however it still shows 8 precent battery usage throughout the day with the app only running in the background. We are using version 68.2.2. if this continues, I'll be forced to cancel my subscription, since it is burning through 1\\10 of my battery every day. Included is my log from gsam detailing the apps usage.Tried installing Dropbox beta 70.2.4 but made no difference.
Will have to uninstall the app until this gets fixed :unamused:
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Kept my system awake for over 3h. Photo uploads are disabled. Version 68.2.2","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"137","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-10-30T14:18:28.062-07:00","lastPublishTime":"2017-10-30T14:18:28.062-07:00","metrics":{"__typename":"MessageMetrics","views":2324},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001017/message:229226/message:250302","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:535170":{"__typename":"User","id":"user:535170","uid":535170,"login":"LaurensBE","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-11-06T07:38:21.072-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"entityType":"USER","eventPath":"community:mxpez29397/user:535170"},"ModerationData:moderation_data:251360":{"__typename":"ModerationData","id":"moderation_data:251360","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:251360":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:535170"},"id":"message:251360","revisionNum":2,"uid":251360,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001017"},"parent":{"__ref":"ForumTopicMessage:message:229226"},"conversation":{"__ref":"Conversation:conversation:229226"},"subject":"Re: Dropbox app for Android causing high battery usage","moderationData":{"__ref":"ModerationData:moderation_data:251360"},"body":"Im having the same problem. Since last update dropbox consumes 8-10% battery and i can't seem to fix it... Greenify cant hibernate the app either, since it has \"running processes\" so it must have some kind of process in the background that is looping.
Having the same issue, really annoing!
Htc 10, Android 7.0
Dropbox 70.2.4
Using camera upload, but have it set to Wi-Fi only, and only when charging. No difference if these settings are changed though.
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I am also having huge battery drain from Dropbox resulting from lots of wakelock time. Dropbox 70.2.4 on a Galaxy S7 Edge. The battery historian data below show that it's coming from the upload service. I tried changing the upload setting to \"only while charging\" a couple days ago, but it doesn't seem to have helped.
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I´ve detected the very same problem. Using a5-2016 Android 7.0, greenify is almost always showing it as \"running\" and betterbatterysstats shows the wakelock. Dropbox 70.2.4
(Better Battery Stats - Partial Wakelocks)
*job*/com.dropbox.android/.camerauploads.CameraUploadsScanAndUploadJobService
Please fix this ASAP as it´s eating up all my battery. Thanks.
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Tried the latest dropbox beta (as of today, 73.1.2) and the problem remained.
Tried to downgrade to 66.2.2 (as LaurensBE recommended in a previous post) but the problem also remained for me.
So I tried to downgrade 62.2.4 and finnaly everything works 110% ok, no wakelocks at all from dropbox. No problems whatsoever so far. Will keep running this version until a definitive fix from dropbox developers.
Obs: Running Samsung A5-2016, Android 7 latest stock version from samsung, non-rooted. Using greenify and BetterBatteryStats (with ADB to enable additional information without root).
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We’d recommend that if any users still experience battery issues to contact our team directly so we can investigate this matter on an individual basis.
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