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Forum Discussion
can't save files from Office365-app to Dropbox - supposedly write protected
Hello there! Starting yesterday all of a sudden I can't save files to my Dropbox via the Office 365-app anymore. I get a message telling me that the file is write protected, which it isn't. It tel...
I can save the files to OneDrive without any problems.
Still doesn't work in Dropbox....
I need Dropbox though due to regulations at work.
Hannah
Dropbox Staff
Dropbox StaffHey everyone.
After looking into this, we believe that this is an issue with the Office 365 app, rather than Dropbox.
We suggest you contact Microsoft Support for more info and a resolution.
Once you have more info from Microsoft, please keep us updated.
Thanks.
- I don't think you do understand the problem at all. 🤦 Or at least the issue that we're really having coz you're asking us to contact Microsoft. It's an integration problem with you guys. So you should contact them not us as they won't entertain us with this issue at all. Why is it only Dropbox that we're having issues with and not with other cloud storage in the first place? You should escalate it to the higher level who could reach out to MS.
- I agree but so far they've been of no help.
- I wonder if this is a microsoft-samsung issue, since I see others with Samsung devices having the same issue.
I don't think it is an issue with Samsung as I have used a different tablet in saving and excel file and it's the same thing. It's an integration between Dropbox and Microsoft for sure. Only them could resolve the issue.
I have a smartphone and a tablet with the dropbox android app. In addition, a laptop with Windows and dropbox. I use microsoft 365 to create and edit files. I am the only person editing the files. I have been able to do this for a long time without any problems. When I had changed a text and closed the app, I could continue with the changed text on another device. Now I'm getting warnings that the file is a read only file and I need to save a copy first. No matter what I try, this doesn't work. How do I set up the three apps so that I can automatically continue with the changed text on another device?
- Walter
Hi there, Willem3, how are you today?
Can you clarify your device's OS version and the version of the Dropbox mobile app installed there as well?
Also, how are you editing the file in the first place?
Does that happen with all of your files, or a specific file type? Can you also send me a few screenshots of the steps you follow, and the error you receive on your end, in order for me to have a clear visual?
Keep us posted, and we'll take it from there!
I think you guys should contact Microsoft not us as this is no longer a user level issue. This is an issue between companies agreeing to integrate with each other.
Hey,
I open a thread like a bit more then 4 weeks ago, and try to explain that I think there the same, and got nearly the same answer. I think they are doing there best to fix the issue with Microsoft (MS), otherwise it can be just a question of time until the costumers (how pays for a service) will find other solutions or leave.At a economical perspective it will be helpful for Dropbox and MS to find a solution otherwise this small issue can be on a long period an impact for the relation to the costumers, so it is just a matter of time. Let us hope it will be just a matter of time that it will be solved between both companies.
I wish everybody a nice evening.
Best
TH- I just don't like reps here from Dropbox asking us to contact Microsoft as this is no longer just a little issue. This is happening to millions of your users and this is really important. My friends and colleagues are now migrating to one drive or Google drive as they're not having any issues saving there.
