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JLowder's avatar
JLowder
Helpful | Level 6
6 years ago

Can't login to Google from Dropbox (desktop)

When I try to open a Word file housed on Dropbox using Google Docs, using the Open drop down menu at the upper right, I am directed to the Sign In To Continue screen for Google, but when I hit the Si...
  • Fiona's avatar
    6 years ago

    Thanks for reporting this issue JLowder

    Please post a screenshot of the freezing screen, for me to understand exactly where the problem is. 

    Let's troubleshoot some more on your browser. :gear:

    1. Try following the same steps in an incognito window/private browsing mode. Firefox incognito. :sunglasses: 
    2. Clear your browser's cache. 
    3. Restore your browser to its default settings and disable any browser plugins.
    4. Try another browser to see if you get the same behavior. 

    Keep me posted!

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