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1623990's avatar
1623990
Explorer | Level 3
2 years ago

Cannot access any files via "Files" Application of iOS 16

I cannot access any files in my Dropbox, via "files" app in iOS. I'm using iPadOS 16.3.1 (iPad Pro) and iOS 16.3.1 (iPhone) My Dropbox version is 316.2 (the latest version)   To be specific, ...
Apple
Mobile
Third Party Integrations
1623990's avatar
1623990
Explorer | Level 3

Thanks for your reply, and I tried all the steps you suggested.

However, unfortunately, it is still not working.

 

FYI, I'm a "Dropbox Plus" subscriber,

and attached a few screenshots of the steps you suggested.

 

Detaching Dropbox from Files appLogging out from DropboxRe-installed Dropbox app.Logging in to DropboxSuccessfully logged inMy connected devicesStill having the same problem.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Thanks for the info. At this point, I'd recommend you get in contact with the support team directly for them to investigate this matter further on their end.

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