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Forum Discussion
Cannot access any files via "Files" Application of iOS 16
I cannot access any files in my Dropbox, via "files" app in iOS.
I'm using iPadOS 16.3.1 (iPad Pro) and iOS 16.3.1 (iPhone)
My Dropbox version is 316.2 (the latest version)
To be specific, ...
Jay
Dropbox Staff
Dropbox StaffHi 1623990, thanks for bringing this to our attention.
Could you try following steps in order to see if they help?
- Disable Dropbox from the Files app from the Locations tab.
- If you're not on a Dropbox Basic plan with more than 3 devices connected, sign out of the Dropbox mobile app.
- Uninstall the Dropbox mobile app entirely.
- Reboot your device
- Reinstall the Dropbox app from the App Store
Keep me updated with any progress.
Thanks for your reply, and I tried all the steps you suggested.
However, unfortunately, it is still not working.
FYI, I'm a "Dropbox Plus" subscriber,
and attached a few screenshots of the steps you suggested.
Detaching Dropbox from Files appLogging out from DropboxRe-installed Dropbox app.Logging in to DropboxSuccessfully logged inMy connected devicesStill having the same problem.
- Jay
Thanks for the info. At this point, I'd recommend you get in contact with the support team directly for them to investigate this matter further on their end.
This is now working. I’m running iPadOS Beta 17.4 and the latest version of Dropbox
