You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
erlend w.
2 years agoHelpful | Level 6
'Can not upload the file' error when attaching from Dropbox to Gmail on Android
When I try to add an attachment from dropbox to a mail in gmail, I receive a message in gmail "can not upload the file". This error occurs only on one smartphone with android 12. If I do the same , w...
- 2 years ago
Hi Everybody,
I've spoken with our Engineering team about this, who have confirmed that the 'Attach from Dropbox' option no longer being available is the result of an update to the Android OS and Gmail app, specifically Storage Access Framework. This means that the option to Attach from Dropbox will no longer be available.
As others have stated, to attach files, you will need to select Attach File in Gmail, open the hamburger menu on the left, select Dropbox, then choose the files to be uploaded.
Regards,
Ben
VickiBurbank
Helpful | Level 6
Suddenly I cannot attached Dropbox files to my emails. I create the email from Gmail, click the paperclips and choose my file from dropbox. It seems to attach and then disappears and says "Couldn't attach file". Same thing happen from my android phone or my desktop computer. I can share the file from within Dropbox to gmail however
DrVJMJ
2 years agoCollaborator | Level 9
Exactly right! This problem first dropped up in the spring and after a couple of frustrating months reinstalling Dropbox and the Gmail app on my Android phone it seem to go away shortly. But now in the fall of 23 it has reappeared and I can't imagine why. For those of us with a 10-year history using Dropbox and thousands of files the prospect of changing to Google Drive is becoming a very real possibility. Dropbox please get your act together!
About Integrations
Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!