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Forum Discussion

zoe m's avatar
zoe m
Explorer | Level 3
8 months ago

Attaching files from Dropbox in Outlook mobile app doesn't show full results.

I'm using outlook app on Android phone.

When I try to add an attachment from Dropbox, (from going "Attach a file" then in "Other locations" selecting Dropbox) the list of files it shows me is not complete or matching the actual file structure in Dropbox. So I cant access the folders and files I need. 

I have the Dropbox app on the same phone and can view and access all the files in there.

Is there a setting or something I'm missing in dropbox or outlook? 

Microsoft
Microsoft Office
Mobile
  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi zoe m, welcome to our Community! 

     

    Would you mind clarifying the OS version you have installed on your mobile, along with the Dropbox version that you have there?

     

    Could you try disconnecting the app from this page and reinstalling it again?

     

    Keep me posted!

    • zoe m's avatar
      zoe m
      Explorer | Level 3
      8 months ago

      Hi, I have One UI version 6.0, android version 14

      Dropbox App version 376.2.2 

      I see on one of the pages you linked that POP/IMAP isnt supported, and the email account I'm using is originally a gmail account. Could that be an issue?

       

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey zoe m, yes that could be the culprit there.

     

    You could try exporting the file from the Dropbox app locally, and then attaching it to the email that way. 

    • zoe m's avatar
      zoe m
      Explorer | Level 3
      8 months ago

      I've just tried it through the gmail app too and it still doesnt work correctly. But yes  workaround is to locate the file in Dropbox app and export it and reattach it. Bit messy but it works. Thanks for the help. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Hey zoe m!

         

        Would you be able to send me a couple of screenshots of the content you see on your end, when trying to attach files from Dropbox?

         

        Also, when did this start happening? 

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