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zoe m's avatar
zoe m
Explorer | Level 3
6 months ago

Attaching files from Dropbox in Outlook mobile app doesn't show full results.

I'm using outlook app on Android phone. When I try to add an attachment from Dropbox, (from going "Attach a file" then in "Other locations" selecting Dropbox) the list of files it shows me is not c...
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zoe m's avatar
zoe m
Explorer | Level 3

I've just tried it through the gmail app too and it still doesnt work correctly. But yes  workaround is to locate the file in Dropbox app and export it and reattach it. Bit messy but it works. Thanks for the help. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey zoe m!

 

Would you be able to send me a couple of screenshots of the content you see on your end, when trying to attach files from Dropbox?

 

Also, when did this start happening? 

  • zoe m's avatar
    zoe m
    Explorer | Level 3
    6 months ago

    In Outlook I see different folders when trying to open dropbox to attach file, which are not currentFolders shown to me when trying to attach from dropbox

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 months ago

      Have you tried clearing the cache of both apps and trying again zoe m ?

      • zoe m's avatar
        zoe m
        Explorer | Level 3
        6 months ago

        I've deleted the search history in each app, I dont see a clear cache option in Gmail or Outlook?

         

        I've just tried in the Outlook app, going "Attach a file" then "Device" instead of "Dropbox" , and under device it then allows me to access Dropbox with all the correct files showing! Why wouldnt it show in the dropbox option? 

        I've tried in the gmail app and can view and navigate to the files, but still get the same error message "Unable to Attach File" message. 

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