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Forum Discussion
Won't stop indexing on Mac
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
I've been following this thread for weeks now (as I'm in the same boat). I'm really not excited about having to reformat and re-install MacOS from scratch. I'm hoping someone from DB support will contact me. Best part is I opened a ticket on Sunday night. Their response (Monday afternoon US Mountain time) was that someone else would contact me to help sort it out. Here I am 2 days after I open a ticket and no real response from DB. I'm really surprised they are handling the support of this as badly as they are. I really hope to hear from someone to sort this out.
effinsyv I experienced the same lack of support, as did many others.
I have been a loyal customer for over 11 years and I thought perhaps I would be given a few months free subscription, or some additional storage space for all the inconvenience. I didn't even receive a message with any clear acknowledgement of the problem.
Ultimately, I had to spend a lot of time working it out myself with pieces of information gained here from others experiencing the problem and my own abilities.
All I will say is that Microsoft One Drive and Google Drive are worth considering. They had no problems with macOS Ventura and Sonoma and the upgrade to File Provider, have most of the functions that Dropbox has, appear to be rock-solid, plus are less expensive.
- I’ve been thinking about this actually as well. I have the free tier for google drive and it’s been working nicely. I also have OneDrive with my work and I kind of hate its integration (especially remote when I’m on my phone or iPad). DB has always played well with Mac and better than the others in my opinion. It might be time to think about a wholesale change at my next renewal (sadly next year). We have the family account and a lot of data between my wife and I to move to another service- which will be annoying but maybe better if they continue to work.
Thanks for the input. Really hoping they get their stuff together.Latest update-
I all but gave up on Support this morning and wiped it all out. Here is what I did and it appears to be fully synced on Sonoma (Note: I haven't updated to File Provider again yet, but may try this over the next couple days if it stabilizes).
1. On my computer, I signed out of DB from the app
2. Quit Dropbox app.
3. Using an old app called App Zapper, I deleted the Dropbox app (this deleted almost everything in the system folders, which I think is crutial).
4. I copied the DB folder in CloudStorage to an external drive (for safety in case I couldn't reconnect my DB server folder).
5. Next, I deleted the DB folder in CloudStorage
6. I downloaded the DB app.
7. I went online and confirmed my online/offline choices and cleaned up anything that looked strange (I had a bunch of conflict sync files over the years)
8. I installed DB and launched.
9. I connected to my account and started re-syncing everything. It took a few hours, but now everything is sync'd and DB actually says everything is up to date.
10. I have not yet reset my Dropbox backups yet. That will be next and likely overnight as I backup my external drive to DB backup.
Next task will be moving to File Provider as I'm guessing it will have to be moved there at some point.
About an hour after I started the process in my previous message, DB support got back to me (after 2 days) with basically the same info, but using Terminal commands to remove the cloudstorage data and reinstall....Then they sent another email (literally 2 minutes after sending the instructions) closing my ticket. Apparently, they are very confident in their step by step.
I'll continue to update as I go through the next steps, but it appears you have to blow DB away completely to get it to work properly...your mileage may vary...
