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FloridaJill's avatar
FloridaJill
New member | Level 2
2 years ago

Won't start on Macbook Air M2

Help.  Continue to get this error code:   bn.BUILD_KEY: Dropbox bn.VERSION: 190.4.6383 bn.constants.WINDOWS_SHELL_EXT_VERSION: 69 bn.is_frozen: True machine_id: 08e04cd8-aa9a-5fa6-ad1f-d7f419...
desktop
Error Messages
Mac
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there FloridaJill - sorry to hear you're having issues with this.

 

The error you’re getting is temporary and should be fixed by restarting the Dropbox desktop app.

 

To restart the Dropbox desktop app:

  • Open your Dropbox desktop app if it isn’t running already.
  • Click the Dropbox icon in the menu bar at the top of your screen.
  • Click your profile picture or initials in the upper right of the window that appears.
  • Click Quit.
  • Open a new Finder window.
  • Click Applications.
  • Double-click the Dropbox icon.

Let me know if this helped or if you're still getting the same error. 

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