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Won't start on Macbook Air M2
Help. Continue to get this error code:
bn.BUILD_KEY: Dropbox
bn.VERSION: 190.4.6383
bn.constants.WINDOWS_SHELL_EXT_VERSION: 69
bn.is_frozen: True
machine_id: 08e04cd8-aa9a-5fa6-ad1f-d7f41955c5be
pid: 731
ppid: 1
uid: 501
user_info: pwd.struct_passwd(pw_name='jturley', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='J Turley', pw_dir='/Users/jturley', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='jturley', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='J Turley', pw_dir='/Users/jturley', pw_shell='/bin/zsh')
euid: 501
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/jturley'
appdata: '/Users/jturley/.dropbox/instance1'
real_path='/Users/jturley/.dropbox/instance1'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
dropbox_path: '/Users/jturley/Library/CloudStorage/Dropbox-Personal'
real_path='/Users/jturley/Library/CloudStorage/Dropbox-Personal'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/2q/5j3z99z506s8bpcztlmyq37w0000gn/T'
real_path='/private/var/folders/2q/5j3z99z506s8bpcztlmyq37w0000gn/T'
mode=0o40700 uid=501 gid=20
parent mode=0o40755 uid=501 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5477, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 556, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 858, in result
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 249, in set_result_or_convert_exception
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3f2bea44-6d24-43c2-a75f-28135c44bb46’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/3f2bea44-6d24-43c2-a75f-28135c44bb46’.}
- Walter
Dropbox Staff
Hi there FloridaJill - sorry to hear you're having issues with this.
The error you’re getting is temporary and should be fixed by restarting the Dropbox desktop app.
To restart the Dropbox desktop app:
- Open your Dropbox desktop app if it isn’t running already.
- Click the Dropbox icon in the menu bar at the top of your screen.
- Click your profile picture or initials in the upper right of the window that appears.
- Click Quit.
- Open a new Finder window.
- Click Applications.
- Double-click the Dropbox icon.
Let me know if this helped or if you're still getting the same error.
