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Forum Discussion

eli1020's avatar
eli1020
Explorer | Level 3
3 years ago

Won't Start on Mac - connection issue

Dropbox suddenly won't connect on my Mac (running the latest iOS). I get an error message saying it's a connection issue. "Couldn't start Dropbox. This is usually because of a permissions error. St...
Desktop
Error Messages
Mac
rottenchaggis's avatar
rottenchaggis
New member | Level 2
2 years ago

I'm having the same problem on Mac OS Monterey 12.6.3

Does anyone have a fix for this?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi rottenchaggis, happy first of the month! 

     

    In regards to the app not allowing you to connect properly, can you please clarify if you have any type of antivirus or firewall on your device that could be preventing the Dropbox app from connecting to our servers?

     

    Also, did you have any updates recently on your device that could have affected this? When did you start noticing this issue approximately?

     

    Let me know, and we’ll take it from there.

    • rottenchaggis's avatar
      rottenchaggis
      New member | Level 2
      2 years ago

      Hey Megan

      no antivirus. Firewall turned off.

      Tried 2 different wifi networks with different ISP's

      Tried chatting with the support team and sending the the error log. They were helpful but didn't get it fixed 

       

      I noticed the problem last night when a file didn't come from my PC across to my mac. Noticed there was an update for dropbox app on my mac and figured that was the problem. Did the update and dropbox stopped working altogether on my mac

       

       

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi rottenchaggis, you mentioned that you contacted our Support team. 

         

        May I ask for your ticket number reference, so I can locate it on my system?

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