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eli1020's avatar
eli1020
Explorer | Level 3
3 years ago

Won't Start on Mac - connection issue

Dropbox suddenly won't connect on my Mac (running the latest iOS). I get an error message saying it's a connection issue. "Couldn't start Dropbox. This is usually because of a permissions error. St...
Desktop
Error Messages
Mac
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Welcome to the Community, eli1020. 

 

You mention in your post that you’ve reinstalled the app, but did you perform a basic or an advanced reinstall?

 

Also, what’s the exact OS version that your device is running at the moment?

 

Let me know, and we’ll take it from there.

eli1020's avatar
eli1020
Explorer | Level 3
3 years ago

Hi,

 

I did the basic reinstall.

And I'm running Monterey 12.6

 

 

Thanks!

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Thanks for clarifying, eli1020! 

     

    Is it OK if I open a ticket for you, in this case, and have this investigated internally?

    • eli1020's avatar
      eli1020
      Explorer | Level 3
      3 years ago

      Sure. Thank you!

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No problem! 

         

        I’ve just logged a ticket for you, so please reply back to it, when possible. 

         

        Cheers.

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